Privacy Policy

Last updated: 13 October 2026

1. Who we are

Foxwood Produce is responsible for the personal information described in this notice. Contact Jordan Greenwood with any privacy questions or requests:

2. Information we collect

When you email, phone or arrange an order with us, we receive the information you provide. This may include your name, email address, telephone number, enquiry, delivery and billing address, order details and payment or refund records. Please do not send payment card details or sensitive personal information through the enquiry form.

Our hosting provider may process technical request information such as IP address, requested pages, browser information and timestamps to deliver and secure the website.

3. How the enquiry form works

The form prepares an email draft in your own email application. Entering details or clicking “Prepare email enquiry” does not send them to Foxwood or save them on a website server. We receive the details only if you send the email. Your email provider handles the draft and message under its own terms and privacy information.

4. Why we use information and our lawful bases

• Enquiries and orders: to answer questions, provide quotations, arrange delivery and manage purchases. Our basis is taking steps at your request before entering a contract, or performing that contract.
• Business correspondence and complaints: our legitimate interests in responding to you, maintaining business relationships and resolving issues, where those interests are not overridden by your rights.
• Website security: legitimate interests in providing a reliable service and preventing abuse.
• Accounts and legal requirements: compliance with applicable tax, accounting and other legal obligations.

This website has no newsletter signup or advertising tracking. If we introduce optional email marketing that requires consent, we will ask for it separately and explain how to withdraw it.

5. Who receives information

Information may be handled by providers supporting our website and email, delivery providers where needed to fulfil an order, payment providers when you use their payment services, professional advisers and authorities where legally required. We share only what is needed for the relevant purpose. We do not sell your personal information.

Where a service provider processes information outside the UK, we must ensure an appropriate legal transfer mechanism is in place, such as adequacy regulations or approved contractual safeguards. Contact us for details about providers and safeguards relevant to your information.

6. How long we keep information

We keep enquiry correspondence for as long as needed to respond and deal with reasonable follow-up. Order and payment records are kept for the periods required by applicable accounting and tax rules. Information relevant to a complaint or legal claim may be retained until it is resolved and any applicable claim period has ended. Technical logs are retained only as needed for hosting, troubleshooting and security. We review records and delete or anonymise information when it is no longer needed. Contact us for the retention period applicable to a particular record.

7. Cookies and similar technologies

This website’s own code does not set cookies, use browser storage, load analytics, embed social widgets or track advertising. Its images and fonts are served from this website. Your hosting service may use infrastructure security features; any additional cookies or tracking introduced later must be assessed and this notice updated. External sites and your email application have their own privacy practices.

8. Your rights

Depending on the circumstances and lawful basis, you may request access, correction, deletion, restriction or portability of your information, and object to processing based on legitimate interests. Where processing relies on consent, you may withdraw it at any time without affecting earlier lawful processing. These rights are subject to legal conditions; for example, we may need to retain records required by law.

Use the contact details above to make a request. We may ask for information to verify your identity and will respond within the applicable legal timeframe. We do not use your information for decisions based solely on automated processing with legal or similarly significant effects.

9. Concerns and complaints

Please contact us first so we can try to resolve your concern. You may also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/.

10. Changes

We will update this notice when our website or data practices change. The date above identifies the latest revision.